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Google’s Internal Communications

Google Internal CommunicationsThere’s a reason Google is the best place to work in the world and why it has shattered records and continuously ranks above all other companies.

The answer: internal communications.

But there is one thing that a lot of companies fail to recognize in their own internal communications programs that Google has practiced for years. Google has established a work culture among employees that has all employees working on the same page.

It definitely helps that Google develops software and applications that help foster creative growth and effortless communication between people. Google Blogoscope provides insight as to some of the internal communications techniques that Google employees use to make their jobs easier:

  • Google Projects – A system that shows each employee’s status on current projects they are working on, like reports and updates
  • Google intranet, MOMA – Shows information for employees from the company
  • Google Ideas site – A forum to help employees create and share new ideas
  • Google Caribou Alpha – Google’s own employee Gmail
  • Google Experts Search, “Googler Search” – Employees can search for employees within the company databasewith specific skills or networks to help them finish projects
  • Google Apps

Safe to say that Google employees like to keep in touch.

Everything at Google seems to be integrated together. Ironically, companies like HGA Strategies are using Google products like Gmail, Drive, and Docs to make their own employee communications more efficient.

Because of this internal communications system, Google employees can find resources and information that they need quickly so that they can do their jobs well. This is important to Google because Google employs over 31,000 employees as of their 2011 Q3 Report. It is easier for employees and for Google management staff to make sure their teams and departments are working to their full potential.

Oh, and did I mention it’s ranked as the #1 place to work in the world?


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A Lot of Mistakes

In my line of work, I read a lot of papers in all types of formats and subjects. Some of the grammar and spelling are, shall I say, face-palm worthy.

But there’s one mistake that sets me off every time.

A lot.

No, seriously. The misspelling of “a lot.”

I put a slash through those two words on someone’s paper every day. Sometimes more than once. What I’m trying to say is that this happens a lot.

Okay, I’ll stop now.

I’ve known this since the fifth or sixth grade, and it was hammered out of me immediately by a persistent English teacher. I suppose not many people had a teacher that pushed them to learn how to spell these simple words. Much to the dismay of innocent people like myself. *sigh* Might as well start using synonyms like “loads”, “oodles”, or “plethora”.

I often see “a lot” spelled as “alot” or “allot”. According to Grammar Monster the difference is that “alot” doesn’t exist except for a town in India called Alot. “Allot” means to distribute or divide.

I love clarity. Hopefully this post gives others a lot of clarity too.

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Reading Red

Ok, first ever shot at a reader profile. Courtesy of one of my favourite television shows, The Blacklist.

Raymond “Red” Reddington is a 4o-ish year old criminal mastermind that sells secrets for a living and has recently become an FBI informant. He has been a fugitive for over 20 years, but he used to have a family before he became a criminal. Every move he makes is calculated so that he will be safe from the members of the Blacklist and he doesn’t care who he has to kill in order to make that happen. His decisions have toppled governments and started wars.

When he is given a task, he is focused and straight-forward towards everyone involved. He always gets what he wants because he is so persuasive. If the FBI doesn’t do what he says, there are usually consequences since he is the expert in criminal behaviour. However, he withholds a lot of information, especially from the FBI, so it is never certain what problems could. Reddington is cooperative, but only with his daughter, an FBI agent that he is working with. When he does interact, it is always through face-to-face interactions or a phone call in case his plans are compromised.

Considering his secrecy, it is hard to know all of the demographic details of Raymond in the show, but he displays a lot of behavioural traits. Lucky for me or this profile would’ve been pretty lame and unworthy of such a well written character.


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Back to the Basics

I have excelled at writing for most of my life.

I have had teachers praise me, received awards for writing, and I have had complete strangers tell me how great that specific piece was. I’ve had exposure to many types of writing styles and teachings, so I’ve always felt confident when asked to write.

My ability to write likely comes from my love of reading. I was reading Harry Potter and the Philosopher’s Stone in the 1st grade at 6 years old and finished the Chamber of Secrets and Prisoner of Azkaban by the end of the 2nd grade.

No big deal or anything.

But for the first time, I am finally being asked to find a weakness in my writing. In this case, 3 weaknesses that I want to improve in the next 3 months. I won’t lie, this is a new concept for me.

So I made a list (typical me).

  1. Be concise where possible,
  2. Communicate the message so others will understand,
  3. Learn how to write different Public Relations formats – this is more of a career specific goal.

And I suppose I could start by improving my writing habits before I even sit down to start writing.

If you have any advice on what has worked for them in the past in their writing, comments are always appreciated.